Frequently Asked Questions
Everything you need to know about your journey to healthy, clear skin.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our support team to initiate a return for a refund, minus shipping and handling fees.
Are your products cruelty-free?
Yes, SLMD Skincare is proud to be cruelty-free. We do not test our products or ingredients on animals.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working hard to expand our shipping options to more countries in the near future.
How do I know which products are right for my skin type?
We recommend taking our Skin Quiz on the homepage or visiting our 'Shop by Concern' section to find dermatologist-formulated solutions tailored to your specific needs.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact us within 1 hour of placement, and we will do our best to accommodate changes before the order is fulfilled.